Privacy Policy

Personal Information: Name, date of birth, gender, mobile number, email address, address, profile photographs, education, occupation, marital status, religion, caste, mother tongue, family details, horoscope, partner preferences, and other information you choose to include in your profile.

Gender Information: As part of the registration and profile creation process, we collect your gender information to provide our matrimonial services effectively.

Personal Data of Another Person: If you provide personal information relating to another individual (including family members or references), you represent that you are authorized to do so and that such disclosure complies with applicable law.

Identity Verification: Where available, we may verify certain user information to improve trust and safety on the Platform. Identity verification is intended to enhance user confidence but does not guarantee the authenticity, accuracy, completeness, honesty, intentions, or conduct of any user. Users are encouraged to exercise their own judgment and take appropriate precautions when interacting with others through the Platform.

Account Verification Information: Information required to verify your account, such as OTP verification for your mobile number or email address, and identity verification documents where applicable.

Usage Information: Information about how you use our platform, including profile searches, profile views, interests sent or received, messages, login activity, device information, IP address, browser type, and usage analytics.

Location Information: With your consent, we may collect your approximate location to help you discover matches in your preferred geographic areas.

Cookies and Similar Technologies: We use cookies and similar technologies to keep you signed in, remember your preferences, improve platform performance, analyze usage, and enhance security.

Usage Data: Information about how you use our platform, including search queries, profile views, interests sent and received, and interaction patterns.

To Provide Our Services: Create, maintain, and manage your profile, facilitate compatible match recommendations, and enable communication and interactions between registered users.

To Manage Your Account: Process account registration, verify user identity where applicable, manage subscriptions and membership plans, process payments, and administer your account.

To Communicate With You: Send notifications regarding profile activity, match recommendations, expressions of interest, messages, account updates, service announcements, and other important communications related to your use of the platform.

To Provide Customer Support: Respond to your questions, investigate and resolve issues, process requests, and provide technical or account-related assistance.

To Improve Our Services: Analyze usage patterns, user preferences, and platform performance to enhance user experience, optimize existing features, develop new functionality, and improve the accuracy of matchmaking.

To Ensure Security and Safety: Verify accounts where appropriate, detect and prevent fraudulent or unauthorized activities, protect against misuse, enforce our Terms of Service, investigate suspicious behavior, and maintain the security and integrity of our platform.

To Comply With Legal Obligations: Fulfill applicable legal, regulatory, tax, accounting, and compliance requirements, respond to lawful requests from authorities, and protect our legal rights where necessary.

To Personalize Your Experience: Deliver personalized content, relevant match suggestions, and tailored recommendations based on your profile, preferences, and interactions, in accordance with your privacy settings.

To Send Marketing Communications: With your consent where required by applicable law, send promotional offers, newsletters, feature updates, and information about products or services that may be of interest to you. You may opt out of these communications at any time.

With Service Providers: We may share your information with trusted third-party service providers who assist us in operating, maintaining, and improving our platform. These services may include cloud hosting, payment processing, identity verification, customer support, email, SMS and WhatsApp notifications, analytics, security monitoring, and technical support. These service providers are permitted to access your information only to perform services on our behalf and are contractually obligated to protect your information, maintain its confidentiality, and process it only in accordance with our instructions and applicable laws.

With Other Registered Users: Certain profile information that you choose to make visible may be shared with other registered users to facilitate matrimonial matchmaking. The information displayed is governed by your privacy settings and profile visibility preferences. Sensitive personal information, including your phone number, email address, residential address, financial information, or government-issued identification details, will not be shared with other users unless you explicitly choose to disclose it or provide your consent through the platform.

For Legal and Regulatory Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal processes, court orders, or lawful requests from government or regulatory authorities. We may also disclose information where necessary to enforce our Terms of Service, protect our legal rights, investigate fraud or security incidents, prevent illegal or harmful activities, or protect the rights, property, safety, or security of our users, employees, business partners, or the public.

Business Transfers: In the event of a merger, acquisition, corporate restructuring, investment, sale of assets, or similar business transaction, your information may be transferred to the relevant successor entity, subject to appropriate confidentiality obligations and applicable data protection laws.

With Your Consent: We may share your personal information with third parties for purposes not described in this Privacy Policy only after obtaining your explicit consent or where you direct us to do so.

Right to Access: Request access to the personal information we hold about you and obtain a copy of such information, where permitted by law.

Right to Correct or Update: Review, update, or correct inaccurate, incomplete, or outdated personal information through your account settings or by contacting us.

Right to Delete: Request the deletion of your account and associated personal information. We will honor such requests unless we are required or permitted by applicable law to retain certain information for legal, regulatory, fraud prevention, dispute resolution, security, or legitimate business purposes.

Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

Right to Restrict or Object to Processing: Where permitted by applicable law, you may request that we restrict or object to the processing of your personal information in certain circumstances.

Right to Manage Your Privacy Settings: You may control the visibility of your profile and certain personal information through the privacy settings available within your account.

Right to Lodge a Complaint: If you believe your privacy rights have been violated, you may contact us to raise a concern. You may also have the right to file a complaint with the appropriate data protection or regulatory authority, where applicable.

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the details provided in the Contact Us section of this Privacy Policy.

Age Restriction: Our services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has created an account, we may suspend or terminate the account and delete the associated information, subject to applicable law.

Prohibited Content: Child Sexual Abuse Material (CSAM) and any content involving the exploitation, abuse, or sexualization of minors are strictly prohibited on our platform.

Reporting and Enforcement: Users may report suspicious behavior, inappropriate content, or potential child safety concerns using the reporting features available on the platform. We will review such reports as soon as reasonably practicable and may remove content, suspend or terminate accounts, and report matters to law enforcement or other competent authorities where required by applicable law.

Compliance with Applicable Indian Laws: We comply with applicable child safety laws and regulations, including the Information Technology Act, 2000 (including Section 67B), the Protection of Children from Sexual Offences (POCSO) Act, 2012, and other applicable legal requirements.

Safety Measures: We may use appropriate technical, administrative, and moderation measures, including automated and/or manual review processes where appropriate, to detect, investigate, prevent, and respond to content or activities that may violate this Privacy Policy, our Terms of Service, or applicable law.